Friday January 19, 2018

The Product of a Self-Defeating Design Process
  Posted by: Digg on Jun 2nd, 2009 1:50 AM
Designer Dustin Curtis was so disgusted with the American Airlines Web site that he redesigned it, and posted the results as an open letter to the company. Guess what? One of AA's designers responded with a long defense about why better design dies a slow death at places like AA.<img src="" height="1" width="1"/>

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